Last updated: September 26, 2026
This policy explains how GetOrda subscriptions are cancelled and how refunds are handled. It applies to paid GetOrda subscription plans purchased through getorda.app.
Paid subscriptions are not active yet. No GetOrda account is being charged today. We will give you clear notice before billing begins, and nothing in this policy creates a charge on an account that has not subscribed.
You can cancel a subscription at any time. There is no cancellation fee and no minimum contract period.
To cancel, either use the billing section of your GetOrda dashboard, or email support@getorda.app from the address on your account and ask us to cancel. We will confirm your cancellation by email.
We do not require you to give a reason, and we will not ask you to call anyone to cancel.
Cancellation stops the next renewal. It does not end your current billing period.
You keep full access to your plan until the end of the period you have already paid for. When that period ends, the subscription stops renewing and your account moves off the paid plan.
If you cancel a monthly plan, access continues to the end of that month's period. If you cancel an annual plan, access continues to the end of that annual period.
Subscription fees are charged in advance for the billing period you selected. Amounts already paid for the current period are generally not refunded on cancellation, because you keep access for the remainder of that period.
We do not automatically pro-rate a partially used month or year. If you believe your circumstances warrant a refund, contact us and we will look at it, as described below.
We consider refund requests individually rather than applying a blanket guarantee. We will normally issue a refund where:
• You were charged more than once for the same subscription period • You were charged an incorrect amount • You were charged after cancelling, and the charge was not for a period you had already entered • A technical fault on our side prevented you from using the service for a sustained period and we could not resolve it • A refund is required under the consumer-protection law that applies to you
We do not usually refund a period that has been used, or a plan bought in the wrong billing interval by mistake where the service has been used. Requests are assessed on the facts, and we will always tell you our reasoning.
Where a refund is approved, it is returned to the original payment method. The time it takes to appear on your statement depends on your bank or card issuer and is outside our control.
If you see a duplicate charge, a charge you do not recognise, or an amount that does not match the plan you selected, email support@getorda.app with the date and amount.
We will investigate and, where the charge was made in error, refund it in full. Please contact us before raising a chargeback with your bank, as we can usually resolve billing errors faster directly.
If you disagree with a charge, contact us first at support@getorda.app. Tell us the amount, the date, and what you believe is wrong. We will respond and work with you to resolve it.
Subscription payments for GetOrda are handled by our payment provider, Paddle, which acts as merchant of record for the transaction and issues the receipt or invoice you receive. Where a refund is agreed, it is processed through the same provider.
Raising a chargeback without contacting us first may result in the affected account being suspended while the dispute is reviewed.
You can move between the monthly and annual billing intervals, or between plans, from your dashboard. A change takes effect according to the terms shown to you at the time you make it, and any difference in price is applied to your next billing period unless we state otherwise at that point.
If we suspend or terminate an account for a breach of our Terms of Service, fees already paid for the current period are not refunded.
If we discontinue a paid plan or the service itself, we will give you notice and will not charge you for a renewal that we will not deliver.
Questions about cancellation, billing, or a refund?
GetOrda Support Email: support@getorda.app
Please email from the address on your GetOrda account so we can identify the subscription.