GetOrda is an AI employee for your WhatsApp business. Connecting your WhatsApp once gives you an AI that answers every customer, takes orders, shows your own payment details, and runs an online storefront, 24/7, in the customer’s own language, so you never miss a sale, even while you sleep. GetOrda is software for your business: it never sells, stocks, ships or delivers anything itself.

Is GetOrda just a chatbot?

No. A chatbot only chats. GetOrda works like an employee: it answers customers, takes and records orders, shares your payment details, runs your online storefront, sends broadcasts, and reports your sales. The salesperson, the storefront, and the back office in one.

How much does GetOrda cost?

GetOrda Starter is $9 per month or $90 per year, and GetOrda Pro is $19 per month or $190 per year. Both are recurring subscriptions in US dollars that you can cancel at any time. Subscriptions are not switched on yet, so no account is being charged today.

How does GetOrda work?

You sign up at getorda.app, add your products, and scan a QR code once to link your WhatsApp. From then on, your AI employee handles incoming customer chats, answering questions, taking orders, and sharing your payment details, while you manage everything from a dashboard and can step in anytime.

Where does GetOrda work, and how do customers pay?

GetOrda works in more than 50 countries, and every business sells in its own currency. Customers pay the business directly, using the payment details the business has entered, such as a mobile money number or bank details. GetOrda never takes, holds or forwards that money: the business confirms each payment itself.

Is GetOrda safe? Does it store my WhatsApp?

Your WhatsApp session belongs to your business and is never sold or shared. GetOrda links to WhatsApp the same way WhatsApp Web does, by scanning a QR code, and you can disconnect at any time.

Guide · 5 min read

WhatsApp AI agent: what it is and how it differs from a chatbot

Everyone sells a WhatsApp chatbot now. A chatbot answers. An AI agent does what a good salesperson does after the answer: it builds the order, books the slot, follows up and brings you in when it matters. That difference decides how many chats turn into sales.

Updated 16 October 2026

Chatbot or agent, in one line each

A chatbot replies to messages. It can be clever about it, but each reply ends its job.

An AI agent works toward an outcome: a placed order, a booked appointment, a customer who got what they came for. It keeps track of the whole conversation, takes actions for you, and works inside the rules you set.

What a WhatsApp AI agent does that a chatbot does not

Builds the order across several messages: the items, the size, the quantity, the delivery fee for the area, and a total the customer confirms.
Books appointments into your real free times, never double-books, and reminds the client the day before.
Keeps a cart going while the customer thinks it over, and picks it up when they come back.
Tells customers when you update their order and, if you switch it on, follows up once on chats that went quiet, at sensible hours.
Shares your payment details only once there is an order, and leaves confirming the payment to you.
Knows its limits: complaints, refunds and anything personal go to you with the whole chat ready.

The same customer, chatbot and agent

Chatbot

Customer: I want 2 of the black hoodies, size L, delivered to Ntinda.

Shop: The black hoodie is USh 85,000. We deliver across Kampala. Let us know if you have any other questions!

AI agent

Customer: I want 2 of the black hoodies, size L, delivered to Ntinda.

Shop: Two black hoodies in L are USh 170,000, plus USh 5,000 delivery to Ntinda: USh 175,000 in total. Shall I place the order?

Customer: Yes

Shop: Done, your order is placed. Please pay USh 175,000 to our MoMo [number], [shop name], and reply here once it is sent.

The chatbot answered correctly and still lost the sale: the customer has to start again. The agent turned the same message into a confirmed order. The prices here are an example.

An agent needs guardrails

Because an agent acts for you, its rules matter more than a chatbot’s. A good one quotes only your prices, never promises stock or delivery times you have not set, never goes past the discount you allow, and sends payment details only once an order exists.

GetOrda works inside those limits by design. You can reply yourself at any moment, and pause it for one chat or for all of them.

Is GetOrda a chatbot or an AI agent?

Both. It chats like the best chatbot: in seconds, in the customer’s language, understanding voice notes and photos. And it works like an agent: orders, bookings, carts, follow-ups and handovers, on the WhatsApp number your customers already have.

See it for your kind of business: phone shops, boutiques, salons, restaurants, pharmacies and hardware stores.

Try an agent on your own shop

Create your shop on GetOrda, add a few products with prices, link your number, and send it the messages your customers send. It is free to start and needs no card.

Questions

What is a WhatsApp AI agent?

Software that answers your WhatsApp customers and completes tasks for them, like placing an order, booking an appointment or following up, using your own prices and rules, and handing over to you when a person is needed.

Is an AI agent better than a chatbot?

For selling, yes, as long as it sticks to your facts. A chatbot only answers; an agent turns the answer into an order or a booking.

Can a WhatsApp AI agent take payments?

GetOrda never handles your money. It shares your payment details once an order exists, the customer pays you directly, and you confirm the payment.

Will it replace my staff?

It handles the repeated questions and routine orders, day and night. Complaints, special requests and anything personal still come to you or your team.