GetOrda is an AI employee for your WhatsApp business. Connecting your WhatsApp once gives you an AI that answers every customer, takes orders, shows your own payment details, and runs an online storefront, 24/7, in the customer’s own language, so you never miss a sale, even while you sleep. GetOrda is software for your business: it never sells, stocks, ships or delivers anything itself.

Is GetOrda just a chatbot?

No. A chatbot only chats. GetOrda works like an employee: it answers customers, takes and records orders, shares your payment details, runs your online storefront, sends broadcasts, and reports your sales. The salesperson, the storefront, and the back office in one.

How much does GetOrda cost?

GetOrda Starter is $9 per month or $90 per year, and GetOrda Pro is $19 per month or $190 per year. Both are recurring subscriptions in US dollars that you can cancel at any time. Subscriptions are not switched on yet, so no account is being charged today.

How does GetOrda work?

You sign up at getorda.app, add your products, and scan a QR code once to link your WhatsApp. From then on, your AI employee handles incoming customer chats, answering questions, taking orders, and sharing your payment details, while you manage everything from a dashboard and can step in anytime.

Where does GetOrda work, and how do customers pay?

GetOrda works in more than 50 countries, and every business sells in its own currency. Customers pay the business directly, using the payment details the business has entered, such as a mobile money number or bank details. GetOrda never takes, holds or forwards that money: the business confirms each payment itself.

Is GetOrda safe? Does it store my WhatsApp?

Your WhatsApp session belongs to your business and is never sold or shared. GetOrda links to WhatsApp the same way WhatsApp Web does, by scanning a QR code, and you can disconnect at any time.

Guide · 6 min read

WhatsApp auto reply messages for businesses in Africa

Across Africa, WhatsApp is where people shop: they ask the price, send a voice note, pay by mobile money and wait for the rider. A good automatic reply is the first thing a new customer sees from your business. Here are messages you can copy, in the languages your customers write in.

Updated 16 October 2026

Why your auto reply matters more than you think

Customers message at night, after work and on Sundays, exactly when you are not watching your phone.
They compare shops by who answers first. A quick “we got your message, here is how to order” keeps them with you.
They worry about scams. A clear message with your official payment details protects them and you.

To set these up, open WhatsApp Business, go to Business tools, and use Greeting message and Away message. The full steps are in how to automate WhatsApp replies.

Greeting messages

English

Hello and welcome to [shop name]! Tell us what you are looking for and we will send you the price and photos. See everything at [your store link].

Swahili

Habari! Karibu [jina la duka]. Tuambie unatafuta nini na tutakutumia bei na picha. Bidhaa zote ziko hapa: [kiungo cha duka].

Pidgin

How far! Welcome to [shop name]. Tell us wetin you dey find and we go send you the price and picture sharp sharp.

French

Bonjour et bienvenue chez [nom de la boutique] ! Dites-nous ce que vous cherchez, nous vous envoyons le prix et des photos.

Away messages for after hours

English

Thank you for your message. We are closed now and open again tomorrow at [8am]. Send your order here (item, quantity and your area) and we will confirm it first thing.

Swahili

Asante kwa ujumbe wako. Tumefunga kwa sasa, tutafungua kesho saa [mbili asubuhi]. Tuma oda yako hapa (bidhaa, idadi na eneo lako) na tutaithibitisha mapema.

Pidgin

Thank you for your message. We don close for today, we go open tomorrow by [8am]. Drop your order here (wetin you want, how many and your area) and we go confirm am early.

French

Merci pour votre message. Nous sommes fermés et rouvrons demain à [8h]. Envoyez votre commande ici (article, quantité et quartier) et nous la confirmerons dès l’ouverture.

Payment lines that build trust

Fraudsters copy shop names and ask customers to pay to their own number. One line in your greeting or quick replies protects your customers, and they will trust you more for it:

Mobile money

We only accept payment to our [M-Pesa Till / MoMo number] [number] in the name [business name]. We will never ask you to pay to any other number.

Bank transfer

Pay only to [bank name], account [number], [business name]. Send us the receipt here and we confirm your order right away.

Share payment details once the customer has confirmed the order and the total, not in the first reply. It saves confusion about what was paid for.

When an auto reply is not enough

Greeting and away messages send the same words to everyone. They cannot say how much the blue one costs, add the delivery fee to Ikeja, or book a Saturday slot. When most of your sales come through WhatsApp, an AI chatbot does that part.

GetOrda answers on your own number in English, Swahili, Pidgin, French or whatever language the customer writes in, from your own prices in shillings, naira or cedis. It understands voice notes, takes the order with the right delivery fee, shares your M-Pesa, MoMo or bank details once the order is placed, and lets you confirm the payment. There is a page for each country: Uganda, Kenya, Nigeria and Ghana.

Questions

Can I write my auto reply in two languages?

Yes. Many shops put a short English line and a short Swahili or Pidgin line in the same greeting. Keep each one brief so it fits on one screen.

Should I put my payment number in the greeting message?

Only as a warning about scams, saying which number is yours. Ask for payment once the order and total are confirmed.

Does GetOrda work in my country?

GetOrda works wherever your customers use WhatsApp, with your own currency and payment details. It has pages for Uganda, Kenya, Nigeria and Ghana, and shops elsewhere use it the same way.